Shipping policy

Shipping Policy – NexCartly

At NexCartly, we are committed to delivering your pet products quickly, safely, and reliably. Please review our shipping policy below for full details on how we process and ship your orders.

1. Order Processing Time

# All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

# Orders placed on weekends or holidays will be processed on the next business day.

# You will receive a confirmation email once your order has been successfully placed, and another notification when your order has shipped.

2. Shipping Time & Delivery Estimates

# United States Shipping: Estimated delivery time is 7-12 business days after processing.

# Delivery times may vary depending on your location, carrier delays, or high-demand periods.

3. Shipping Locations

# We currently ship only within the United States.

# We do not ship to P.O boxes or APO/FPO address at this time.

4. Shipping Fees

# Shipping costs are FREE.

# Any applicable shipping charges will be displayed at checkout before payment.

5. Order Tracking

# Once your order is shipped, you will receive a tracking number via email.

# Please allow up to 24-48 hours for tracking information to update.

6. Delays & Issues

While we strive to deliver your order on time, delays may occur due to:

# High order volumes

# Weather conditions

# Carrier-related issues

Nexcartly is not responsible for delays once the package has been handed over to the shipping carrier, but we will do our best to assist you.

7. Incorrect Address

# Please ensure your shipping address is correct at checkout.

# Nexcartly is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages

# If your package is marked as delivered but you have not received it, please:

Check with neighbors or your local post office.

# Contact the shipping carrier directly.

If you still need assistance, feel free to contact us—we’ll do our best to help.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact our support team:

Email: support@nexcartly.com

Store Phone Number: +1 6823379386

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Thank you for choosing Nexcartly—your trusted destination for quality pet products!